Polyester Industry Quality Assurance System: Departments, Duties, and Quality Management Based on 22 Years of Experience

 

Learn how the Quality Assurance System works in the Polyester industry, from HRD, Production, TQM & C, TPM & E, to Marketing. Based on real work experience in the largest Polyester industry in Indonesia.

Quality Assurance System in the Polyester Industry

This article was compiled while reviewing based on work experience in the largest Polyester industry in Indonesia. Of course, imperfections must exist.

Note: For companies that need the creation of a quality system and documentation, please do not hesitate to contact us at WA: 082137320434, email: membagiilmuolehsunarta@gmail.com

Of course, an industry wants its company to continue to exist, even grow and advance. This requires a product that meets consumer needs, especially in terms of quality, so that it creates satisfaction for consumers or customers.

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Please read this article until the end. Hopefully, you will get the benefits.

Because of these consumer demands, a quality assurance system was created. To run this system, of course, it involves all elements in the process. Therefore, departments or divisions were formed to handle their respective fields, based on authority and responsibility, according to their scope.

Here are the departments that have been created in the Polyester Industry:

1. HRD & GA

This stands for Human Resource Development & General Affair. In the past, it was called Personnel, but finally its work scope was developed. It is tasked with recruiting quality employees to support the process, especially at the beginning of the factory construction project. In addition, it also improves the quality of human resources or employees by providing training for employee skill development, so that it can increase productivity and product quality. In this Department, sections or fields were formed:

a. Recruitment - Handles employee recruitment

b. Training - Handles employee skill development

c. Counseling - Handles coaching for problematic employees.

In addition to the above, the function, authority, and responsibility of GA is to handle external problems, related to law, including company legality, relations with the surrounding community, and others.

2. FINANCE & ACCOUNTING

This Department is responsible for and controls the in and out flow of finance, both for purchasing production supporting needs according to the budget, employee salaries, and others, as well as receiving incoming money from sales.

3. PURCHASING

This Department has the duty, authority, and responsibility to arrange the budget together with related departments regarding the goods needed for the production process and production supporting process, to find suppliers or vendors, and to negotiate the price of goods according to the requests of other departments.

4. PRODUCTION

This Department makes planning for product types, runs the production process according to customer needs based on orders from the Marketing Department with recommendations from TQM & C, determines the needs for Raw Materials, process supporting materials, and product quantity based on calculations from PPIC.

5. TQM & C

Total Quality Management & Control has full authority and responsibility for the smooth production process, both in terms of quantity and quality. This Department includes:

a. PPIC

Tasked with planning production based on information from Marketing, and controlling the availability of raw materials and production process supporting materials.

b. Quality Control Laboratory

- Chemistry

- Physics

Has the authority and responsibility to test raw materials, intermediate products, and final products, and to perform segregation to determine the grade of the final product with a certain codification or marking according to its grade. The results are sent to the Packing Department.

c. Process Control

Has the duty and authority to arrange process parameters based on trials, set machine parameters, and optimize them so that product quality meets consumer needs, and to control process parameters.

d. Quality Assurance

Has the duty to control parameters and check production results physically and perform segregation to determine the grade. The results are sent to Quality Control to be segregated with codification or marking according to the provisions, then sent to the Packing Department.

READ THIS ARTICLE : My 22 years Experience in Quality Control

6. TPM & E

The Department of Total Productive Maintenance & Engineering is a supporting department for the production process and has responsibility and authority in the fields of:

a. Civil - Responsible for building and maintenance of buildings, both in development and renovation.

b. Electrical - Responsible for the availability of electrical energy and everything related to electricity.

c. Utility - This section is responsible for serving the provision of water, air / gas, AC, liquid waste treatment, including being responsible for the quality of wastewater to be discharged into the environment.

d. Mechanical - This section has responsibilities related to machinery, both commissioning and maintenance or preventive maintenance.

e. Instrument - This section is responsible for all types of electronic equipment such as electronic measuring instruments, both for the laboratory and for the process, and is also responsible for the calibration of the equipment.

7. PACKING

This Department has the authority and responsibility to segregate products before packing, based on the selection results based on quality from Quality Control, physical size, and performance from the inspection results by Quality Assurance and Process Control. Furthermore, it packs by grouping and giving grades to similar products with clear identities, then sends them to the Warehouse Department.

8. WAREHOUSE AND DESPATCH

This Department has the duty and authority to store products from packing systematically, grouping placements with similar types, with clear codification, and also to release products for delivery to customers based on requests from Marketing, while still applying the FIFO system (First In, First Out).

9. CI (CONTINUOUS IMPROVEMENT)

This Department is tasked and responsible for making improvements in the company as a whole, involving all Departments to make improvements in order to achieve the company's targets, using improvement system methods.

10. MARKETING

The duty, authority, and responsibility of this Department is to find market opportunities, market products, and analyze the market to compete with competitors, ask the TQM & C Department to conduct trials and design products which are then followed up by the Production Department.